Terms and conditions

Terms and conditions

The following trade conditions apply to all contracts which a consumer (hereafter “you”) enters into with Josaandi/Margaux Communication. When you place an order with us, you accept the terms and conditions which apply with us at the time of placing the order. Please make sure you have read and understood the applicable terms and conditions, before you place your order. We reserve the right to change the terms from time to time without further notice.

These terms and condition apply for purchase of goods on www.josaandi.dk or josaandicph@gmail.com and for delivery in Denmark, excluding Greenland and the Faroe Islands, Norway, Sweden, Finland, Germany and France, unless otherwise expressly agreed.

Ordering and payment

www.josaandi.dk is open 24 hours a day, and therefore, it is almost always possible for you to shop with us. In order to execute a trade on www.josaandi.dk you must be 18 years old and possess a valid credit card, which we accept. If you are not yet 18 years of age, however, you can still shop with us, if you have obtained your guardian’s consent.

To make a booking with us, send us an e-mail at josaandicph@gmail.com or contact +45 40 33 38 84.

Remember to send us your name, address, email, tel. no., payment method and choose the delivery form.

All prices are current prices and inclusive of VAT. If you are looking for a special item which cannot be found on the web shop, please feel free to contact us at josaandicph@gmail.com and we will try to get the item to your home.


At Josaandi, we deliver your order for only 50 DKK (when purchasing 1-3 goods) and for 100-150 DKK for purchase of more than 3 goods. We use Post Danmark for delivery. You can either get the package delivered to a private or a business address.

On weekdays, we strive to keep the delivery time of 1-7 working days. In case of holidays and during sales, it may take a few more days. If you place your order before 11 am on weekdays, we will strive to send it to you the same day, and you will already receive the goods the following day.

Acknowledgement of receipt of order and order confirmation

Once you have placed an order with us, you will receive an acknowledgment of receipt by us of this. From the moment you receive an order confirmation from us by email, a binding purchase agreement has been entered.

14 days right of return

You have a full right of return of 14 days starting from the day you receive the item, when you shop at www.josaandi.dk.  During this period, you can notify us that you regret your purchase, and then the item must be returned to us. The right of return applies only to items in an unused condition.

As a consumer, you may only have a thorough inspection of the item, meaning that you can only try your purchase as you would do in a physical store. After receipt of an item you may only handle it in such a way that you can determine the nature, characteristics and the way it works. If the item has been used, we return only part or none of the purchase price. A potential impairment must be paid by you as a consumer. The value of the item is determined in accordance with what we can get for it in a resale.

The right of return applies within 14 days from the day you receive the item. If the return right expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve, it is extended to the first weekday. In case of multiple items which are made in a total order, but are delivered individually, or an item which is delivered in several batches, the right of return runs from receipt of the last item/batch.

If you want to make use of the right of return, you must notify us within 14 days after the day you receive the item. This means that you cannot cancel your purchase by inaction.


If you regret your purchase, the item must be returned to:


Att.: Sarah Toft-Jørgensen

Petersborgvej 5, 5.tv. DK-2100 København Ø Denmark

When returning the item, you must be sure that it is packed safely, as you are responsible for the item until we receive it. We therefore encourage you always to save the postal receipt and, if possible, a track-and-trace number.

You bear the costs of returning an item, when you regret your purchase. Since your returned item is to be sold again, please return the items in its original packaging with hang tags etc. Items without hang tags are not returnable.

Please return your item as soon as possible and no later than 14 days after you have given notice of cancellation.

Note! We do not receive packages sent by code of delivery.


Once we have received the item and accepted the return, we will urgently transfer the purchase amount to your account. We reserve the right to withhold payment until we receive the returned item or have documentation that the item has been returned.

NOTE If the item is impaired, you may lose your purchase amount, in its whole or in part. This can happen because:

– you have taken the item in use,

– the item has been damaged while you were responsible for it,

– you have handled the item otherwise than was necessary in order to determine the nature, characteristics and the way it works.

– you have not followed the restrictions to the right of return arising from sealing, product type etc.


All rights, including copyrights on www.josaandi.dk remain with Josaandi. Any use of our website or its contents, including copying or storage of parts or all of the content except for your own personal non-commercial use, is prohibited without permission from Josaandi.


We do not guarantee that the colours displayed on the web shop exactly reproduce the actual colours of the items, as the reproduction of the colours depends on the settings on your computer, tablet etc.

Reservations for errors

Reservation for inventory errors, typos, price mistakes lack of supplies and availability. In case of errors, we reserve the right to cancel an order as soon as we have made you aware of it.

Customer service

For questions kindly contact us at josaandicph@gmail.com or at +45 40 33 38 84.